Each patient treated at Northeast Missouri Ambulatory Surgery Center has the right to:
- Respectful care given by competent personnel with consideration of his/her privacy concerning his/her medical care;
- Be given the name of his/her attending physician the names of all other physicians directly assisting in his/her care, and the names and functions of other health care persons having direct contact with the patient;
- Have records pertaining to his/her medical care treated as confidential;
- Know what Surgery Center rules and regulations apply to his/her conduct as patient;
- Expect emergency procedures to be implemented without unnecessary delay; in the event the need to transfer the patient to another facility is necessary, the responsible person and the facility that the patient is transferred to will be notified prior to transfer;
- Good quality care and high professional standards that are continually maintained and reviewed;
- Full information in layman’s terms concerning diagnosis and treatment; if it is not medically advisable to give this information to the patient, the information shall be given to the responsible person on his/her behalf;
- Information on after-hour emergency care;
- Give an informed consent to the physician prior to the start of a procedure;
- Be advised of participation in a medical care research program or donor program; the patient shall give consent prior to participation in such a program; a patient may also refuse to continue in a program that he/she has previously given informed consent to participate in;
- Refuse drugs or procedures and have a physician explain the medical consequences of the patient’s refusal of drugs or procedures;
- Medical and nursing services without discrimination based upon age, race, color, religion, sex, national origin, handicap, disability, or source of payment;
- Have access to an interpreter;
- Be provided with, upon written authorization, access to all information contained in his/her medical record;
- Be provided accurate information regarding the competence and capabilities of the organization;
- Receive information regarding methods for expressing suggestions or grievances to the organization;
- Receive information regarding fees for services and payment policies;
- Be advised that they may change providers if other qualified providers are available.
Each patient treated at Northeast Missouri Ambulatory Surgery Center has the responsibility to:
- Follow instructions given by his/her surgeon, anesthesiologist, and nurse regarding pre-operative and post-operative care;
- Provide the Surgery Center staff with all medical information which may have a direct effect on the care provided at the Surgery Center;
- Provide the Surgery Center with all information regarding third party insurance coverage;
- Fulfill financial responsibility, for all services received, as determined by the patient’s insurance carrier and the Surgery Center.
- Treat all staff, other patients and visitors with courtesy and respect; abide by the Center’s rules and safety regulations and be mindful of noise levels, privacy and number of visitors;
- Have a responsible person available to drive you home following your procedure.
